With so many online shops offering skincare and aesthetic products (medical aesthetic supplies), it’s not always easy to know who to trust. At To The Beauty, a South Korean company specializing in beauty injections, we’ve spent years listening to what clients value most — and what often goes wrong. Our main market is the United States, though we also ship to Europe and other regions worldwide. Based on common feedback from professionals in the fields of cosmetology and dermatology, this article takes a closer look at four key areas that shape the customer experience: shipping, payment, product range, and customer service.
Shipping: What to Expect
In the world of beauty and skincare treatments, reliable international shipping is often a top concern. At https://tothebeauty.com/, all orders are shipped via FedEx, with most parcels reaching the United States within 2–4 business days. Approximately 10% may take slightly longer, while fewer than 1% encounter customs delays. In such rare cases, the package is typically returned and reshipped. Shipping is charged at a flat rate of $29 per order. Once registered in the FedEx system — usually the next business day — a tracking number is issued automatically for full delivery visibility.
Payment: A Critical Convenience
Payment remains one of the most common obstacles when ordering aesthetic injections or rejuvenation products online. Many vendors still rely on international transfers, which can be time-consuming, confusing, and error-prone. In contrast, a smooth and secure checkout is offered directly on the website, similar to the experience on major platforms like Amazon. Customers can pay in U.S. dollars using any standard credit or debit card from major issuers such as Visa, MasterCard, Amex, or JCB. This level of convenience and clarity has become a major advantage in a market focused on anti-aging and professional treatments.
Product Range: Core Selection, Growing Catalog
A well-rounded product lineup is essential in the health and beauty industry. The shop currently offers all key categories, including fat dissolvers, facial and body fillers, botulinum toxins, skin boosters, and hair solutions. Popular names like Nabota, Botulax, Innotox, Kabelline, Neuramis, Lipo Lab, and Dr. Lipo are part of the core offering. While the overall variety is still growing compared to some competitors, plans are in place to expand the catalog 2–3 times over the next 6–12 months. In the meantime, off-menu requests are welcome — if a product can be sourced from Korea, it can be supplied.
Customer Service: Human-Centered and Evolving
Strong customer service remains a key pillar of trust in any cosmetology-related business. At To The Beauty, every effort is made to provide responsive, flexible support tailored to individual client needs. While most interactions result in positive feedback, occasional dissatisfaction does occur — an inevitable part of working with real people. These cases are taken seriously and treated as opportunities to improve. The support team operates from South Korea, which means a noticeable time difference for U.S. clients, but responses are typically sent within working hours across email, WhatsApp, or SMS, as quickly as possible.
