Getting a fall detection device is a big step toward safety — but it’s only as effective as its setup. The good news? Most modern device for elderly if they fall, like BeWell Alert, are designed to be user-friendly and ready in minutes.
Here’s a step-by-step guide to getting your device up and running — and making sure it works exactly how it should.
Step 1: Unbox and Charge
Before anything else:
• Plug in your charging base or cable
• Place the device on the charger until it’s fully charged (usually takes 1–2 hours)
• Make sure the light indicator shows it’s charging — if not, double-check the connection
💡 BeWell Alert devices arrive partially charged, but we still recommend a full charge before first use.
Step 2: Activate the Device
Depending on your provider, activation might be automatic or require a quick call.
With BeWell Alert, activation is simple:
• Turn the device on (if not already active)
• Call our activation line (number included in your welcome kit)
• Our U.S.-based team will confirm your info and make sure everything is linked properly — usually under 5 minutes
No app downloads. No complicated setup.
Step 3: Customize Emergency Contacts
You can choose who gets notified if a fall is detected or if you press the SOS button:
• Family member or caregiver
• Primary doctor or neighbor
• Emergency services directly
Let your BeWell representative know during activation, or log into your online portal to update at any time.
Step 4: Wear It the Right Way
Fall detection works best when the device is worn consistently and correctly:
• Neck pendant: Ideal for accuracy, especially in sudden, hard falls
• Wristband (if available): More convenient for some, but slightly less sensitive
• Make sure the device isn’t too loose or swinging freely
BeWell Alert devices are lightweight and designed for comfort, so wearing them 24/7 is easy — even during sleep.
Step 5: Test the Fall Detection
Once you’re all set up, it’s time for a safe, controlled test:
1. Stand on a soft surface (like a carpet or bed)
2. Hold the device and simulate a fall-like motion (drop it gently or shake it sharply)
3. Wait for the fall alert tone or vibration
4. Confirm that a call is made to the monitoring center or your chosen contact
Important: BeWell Alert devices automatically detect falls but also allow manual SOS calls with a button press.
Step 6: Review the Signal Strength
Make sure your device works in key areas of your home:
• Bathroom
• Kitchen
• Backyard
• Stairways
BeWell devices run on built-in cellular signals — so no Wi-Fi is needed, but coverage may vary by location. Our team can help you check your signal strength if needed.
Final Check: Peace of Mind Mode
Once everything’s set:
✅ Device is charged
✅ Emergency contacts are added
✅ You’ve tested it successfully
✅ You feel confident using it
Now you’re protected — and your loved ones can breathe easier, too.
Need help with setup or have questions?
Visit bewellalert.com or call our support team. We’ll walk you through everything — no tech skills needed.
